BRITISH Airways has changed its Covid voucher policy, giving customers the freedom to swap their tickets for a cash refund.
In 2020, the airline was forced to cancel hundreds of flights due to the pandemic, and it asked customers to take a travel voucher for the value of the flight instead of cash refunds.
But now, the airline is giving people on cancelled flights over a certain period the chance to cash in their voucher.
Customers who had a flight cancelled by BA between March 9, 2020 and November 19, 2020 will be eligible for a refund.
It has to be on a flight was cancelled by BA though – if you chose not board a plane that was operating and instead took a voucher, you won’t be entitled to a cash refund.
Refunds will be given as long as two years have passed since the voucher was issued – so most people won’t be able to access it for another few months.
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There’s no need to contact BA to get the refund – someone from the airline will be in touch in due course.
A spokesman for BA said: “If a customer was due to travel on a flight that was cancelled by us between March 9, 2020 and November 19, 2020, and they opted for a voucher, we will shortly be offering a refund for those who haven’t used the voucher two years after it was issued.
“This is in recognition of the fact that during the height of the pandemic, we couldn’t offer all the usual channels for customers to request a refund.
“We’ll be contacting customers in chronological order so they don’t need to contact us.”
In other airline news, easyJet announced yesterday that it is scrapping its mandatory mask policy, following in the footsteps of British Airways, TUI and Jet2 which have all ditched mandatory masks in recent weeks.
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From Sunday, easyJet passengers won’t need to wear masks if they are flying from England to Northern Ireland, Jersey, Denmark, Gibraltar, Iceland or Hungary.
Heathrow also scrapped compulsory face masks last week, leaving it up to passengers to decide whether to wear one or not.
