Brits Lose 1.5 Billion Hours Annually to Broken Service Systems

Key Takeaways

BRITS are losing a staggering 1.5 billion hours each year due to broken service systems, according to a recent report.

Political and Economic Emergency

The New Britain Project's research revealed that battling GP bookings, council websites, and energy helplines is equivalent to putting all of Manchester's workers on hold for a year.

Impact on the Economy

This issue of "broken Britain" is not just a frustration for individuals but also a significant economic burden, costing the economy a staggering £26 billion.

Increasing Voter Frustration

78% of adults regularly face service-related frustration, leading to a growing dissatisfaction among voters. Middle-aged women, balancing work and care responsibilities, are particularly affected.

Shift in Political Support

The report highlighted that these service struggles are pushing voters towards alternative political parties, with Reform UK and Green Party supporters expressing the most frustration.

Warning to Labour Ministers

Report author Anna McShane cautioned that if the issue is not addressed by Labour ministers, voters may continue to turn to parties promising to dismantle the current system.

People are tired of wasting their time dealing with broken services and are seeking real solutions to these persistent issues.