AMAZON is under fire after furious PS5 customers say they received the WRONG orders on launch day – including cat food and an air fryer.
The PlayStation 5 went on sale yesterday and some UK Amazon users who pre-ordered claim they received random household items instead.
These obscure items apparently include cat food, a coffee machine, an air fryer and even a foot massager.
Upset customers took to Twitter to complain about the blunder.
Their PS5 orders were apparently marked as delivered by couriers even though they are yet to receive the £450 item.
Journalist Bex April May was one of the customers to complain after she received an air fryer she hadn’t ordered and no PS5.
Definitely wasn't expecting an air fryer in my #PS5 delivery
— Bex April May (@bexlectric) November 19, 2020
#AmazonPS5Scam @Amazonuk @AmazonHelp @amazon
May tweeted: “Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today?”
Some people tweeted her back and said the same had happened to them.
Laura Thérèse replied: “this happened to me too! I was told to raise a crime report with the police and Amazon will investigate from their end. I was also told there is no way they can contact or track their drivers……what the hell is that about?!?”
One angry customer even tweeted Amazon to say she’d been scammed after receiving cat food instead of her new PlayStation.
Whether this is a case of the PS5 game consoles being stolen or a genuine misunderstanding and delivery blunder currently remains to be seen.
One customer even claimed that a driver stopped outside their house, claimed to deliver the package and then drove off.
We have reached out to Amazon for comment.
It hasn’t replied to use yet but some angry Twitter users have received this message from Amazon Help: “We’re so sorry that you haven’t received your order!
“We’d like to take a closer look into this issue. When you have a moment, please reach out to us directly here: http://amzn.to/UKContactUS“
Even customers who have received their PS5 appear to have concerns.
Several videos posted to Twitter by new owners appear to show odd whirring sounds, odd beeps and more.
The PS5 should be very quiet during set-up, but a number of gamers caught the curious behaviour on film.
The issue appears to only be affected consoles with a disc tray.
“Just booting up my PS5 for the first time, pretty sure it’s not meant to make this noise,” wrote game streamer Ben Rowland, from Platinum Chasers.
Retailers like Game and Amazon are expected to restock the PS5 soon, so anxious fans have a decent chance of bagging one in time for Christmas.
Sony released two new consoles – the PlayStation 5 and PlayStation 5 Digital Edition – worldwide on November 19.
