What is Microsoft Rewards?
MICROSOFT Rewards is a popular perk for Xbox and Windows PC players, allowing them to earn points by purchasing games, playing Xbox Game Pass titles, and unlocking achievements. These points can be redeemed for rewards, typically in the form of store credit for Microsoft Store and other retailers like Amazon.
Unexpected Account Suspensions
Recently, some Microsoft Rewards users have found themselves unable to redeem their points, with their accounts being suspended without apparent cause. Reasons for legitimate suspensions include living outside of a rewards region or maintaining multiple accounts.
Microsoft's Response
Microsoft has acknowledged the issue and is working to restore affected accounts. While the tech giant has not provided a specific reason for the suspensions, they have assured users that a fix is in progress.
Delayed Restorations
Despite Microsoft's efforts, some users have reported that their accounts remain suspended even after the announcement of a fix on January 4, 2025. While some accounts have been reinstated, others may require additional time for resolution.
What to Do If Your Account is Suspended
If you believe your account was suspended in error, you can reach out to Microsoft Support for personalized assistance. Ensure that your suspension was not legitimate by reviewing the terms and then contact support for further guidance on resolving the issue.
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