How to refund a game on Xbox

SOMETIMES a game doesn’t quite meet your expectations, has bugs, or is just not your kind of game, but thankfully some digital games stores offer easy refunds. 

Xbox is one store that has a very generous and straightforward refund policy, so if you aren’t happy with a digital game you’ve bought on Xbox, you can get your money back. 

In order to refund a game on Xbox, you’ll need to have access to a web browser, which is available on the console or on your phone or computer.

Here’s everything you need to know about refunding a game on Xbox One and Xbox Series X|S. 

How to refund a game on Xbox

Microsoft offers a quick and easy way to get a refund on a video game purchased digitally, but in order to be eligible you’ll need to meet some criteria. 

The first is that you’ve purchased the game within the last 14 days, and the second is that you haven’t played a lot of the game. 

Here’s what you need to do to get a refund on Xbox: 

1. Visit the Xbox order history page in a web browser on your phone, PC, or console. 
2. Select the item you wish to refund, and then click the “Request a refund” option.
3. Provide a reason for your return, which can include a change of mind.
4. Once you’ve provided a reason, select “Next”, then select “Submit”

Microsoft says that it may take up to 72 hours to process a refund, and that it will contact users with updates on the process as they happen. 

Does Xbox refund give money back? 

Refunds given for digital purchases on Xbox will always be returned using the method through which they were paid for.

This means that if you paid with a debit or credit card, the funds will be returned to your bank account or the balance reversed on your credit card. 

If you paid for the purchase using PayPal credit, the funds will also be returned to your PayPal balance, though this can take a few days to show up after the refund is processed. 

If the purchase was paid for using wallet balance on your Xbox account, you will not be able to receive the money, instead it will be added back to your Xbox account balance. 

Why can’t I refund a game on Xbox?

There are a number of reasons you might not be able to refund a digitally purchased game on Xbox One or Xbox Series. 

If you bought the game more than 14 days ago, or if you’ve played it for a considerable amount of time, your purchase is no longer eligible for a refund. 

There is also a limit as to how many refunds you can get in a year, so if you’ve had multiple refunds you might not be able to refund more games. 

Some content, such as digital currency like Fortnite V-Bucks or other in-game purchases also may not be refunded. 

Written by Oliver Brandt on behalf of GLHF.