Fortnite refunds: Find out if you’re entitled to compensation

THE US Federal Trade Commission (FTC) recently ruled that those who have made accidental purchases in Fortnite are entitled to a refund.

In order to protect children and their online privacy, the FTC has demanded that Epic Games pays $275million (£225million) and owes players a further $245million (£200million) in compensation.

The ruling states that Fortnite used dark patterns to trick consumers into accidental purchases, and they deserve their money back.

To find out if you’re entitled to a refund from Fortnite, keep reading to find out more.

Am I eligible for a Fortnite refund

You are entitled to compensation from Epic Games if you fall under any of the following three categories.

Players don’t have to meet all three; just one is enough to claim your refund.

Here are the three groups entitled to compensation:

• Parents whose children made an unauthorised credit card purchase in the Epic Games Store between January 2017 and November 2018.
• Fortnite players who were charged in-game currency (V-Bucks) for unwanted in-game items (such as cosmetics, llamas, or battle passes) between January 2017 and September 2022.
• Fortnite players whose accounts were locked between January 2017 and September 2022 after disputing unauthorised charges with their credit card companies.

You cannot claim your monetary refund just yet, but the FTC is putting a system in place to help players get their money back.

Players can sign up to email updates on the FTC website to find out when the service will be available.

How to get a refund in Fortnite

Players that fall under one of these three categories that purchased items using V-Bucks, will be issued three Return Tickets.

These can be used at any time to get a refund in V-Bucks for up to three unwanted purchases.

To get your refund, follow these steps:

• Open the lobby and go to the settings menu
• There, click on “Support & Refunds” then “Return or cancel purchase”
• You will be shown a screen with every in-game purchase you’ve made in the last 30 days
• Select the item you want to return and select “Use Return Ticket”
• You will be shown exactly what items you are refunding; check them and select “Yes”
• You will be asked if you’re sure; select “Yes” again
• You will finally be taken to a success screen. Your items will be removed from your account, and your V-Bucks returned to your wallet.

Written by Ryan Woodrow and Georgina Young on behalf of GLHF.