The companies that WILL refund you if you need to change plans due to self-isolation

FAMILIES could see their summer holiday plans scuppered as increasing numbers of Brits are being forced to self-isolate after getting pinged by the NHS Covid app.

Consumer watchdog Which? has revealed the refund policies of some of the top UK attractions in case the pingdemic ruins your plans.


The companies that WILL refund you if you need to change plans due to self-isolation
Summer holiday plans could be ruined if you are pinged or contacted by NHS Track and Trace and forced into self-isolation.

More than 600,000 Brits were pinged by the NHS Covid app between July 8 and July 14 after being found to have come into close contact with someone who had tested positive for the infection.

This number could increase amid the relaxation of Covid restrictions and is already creating food shortages and forcing shops to shut amid a shortage of staff.

Many families will be planning days out as the summer holidays get into full swing this week but these plans could be ruined if you are pinged or contacted by NHS Track and Trace and forced into 10 days of self-isolation.

Consumer watchdog Which? has warned that families face a refund lottery when trying to get their money back if they are unable to attend events or venues after being told to self-isolate.

The organisation is calling for businesses to do the right thing and offer refunds and flexibility if customers are self-isolating and can no longer attend a booking.

Which? spoke to 12 event organisers and popular attractions, including Vue Cinemas, Legoland, GoApe and London Zoo about their refund policies.

Only Blackpool Pleasure Beach, Center Parcs, Vue Cinemas and Chester Zoo offered a refund up front if a customer had to self-isolate.

Paultons Park, home of Peppa Pig World, Blackpool Pleasure Beach and London Zoo & Whipsnade Zoo will only offer refunds if the customer cannot find an alternative date. 

Brits booking with Folly Farm, UK Theatre, STAR tickets or Go Ape only allow gift vouchers or rebookings.

The policy is the same for visitors to Legoland, Chessington, Madame Tussauds, Alton Towers and Thorpe Park, which is owned by Merlin Entertainments.

The time consumers have to transfer their tickets also varies.

For example, Go Ape gives customers a year to transfer their tickets while Blackpool Pleasure Beach transfers are only valid until the end of 2021,

Which? said the government should help consumers and businesses by giving clear and consistent information about what people need to do if pinged by the app.

Adam French, Which? consumer rights expert, said people should check the terms and conditions of their booking and keep evidence that shows they had to self-isolate when asking for a refund.

He said: “If people are pinged by the NHS app they are expected to self-isolate for at least 10 days and avoid contact with others.

“These measures are advisory, but if people are told to isolate by NHS Test and Trace it’s a legal requirement to comply. 

“Most of us will want to do the right thing and self-isolate if we are pinged by the app. But, because these warnings from the app are guidance, you might not be entitled to a refund for tickets to an event you can no longer attend as normal terms and conditions will apply.”

Mr French said people should not be left out of pocket for trying to do the right thing.

He added: “Businesses who aren’t already refunding customers who have been pinged by the app should be flexible and give people their money back if they can’t find another solution.”

we take a look at the businesses which have had to close due to the pingdemic.

In just one week, more than 600,000 Brits were told to self-isolate by the NHS Covid-19 App, according to NHS figures. 

Millions have been deleting the NHS Test and Trace app to avoid isolation as the Delta variant rips.